Home 4 Ways AI Helps Agencies Provide Unparalleled Service One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government contact centers have used AI-powered chatbots and voicebots to improve the constituent experience. Download the article to […]
Home 3 Steps to Modernizing the Government Contact Center Whether it’s a simple question or a complex issue, citizens expect to receive the same great customer experience from government agencies that they receive from the private sector. To resolve their questions, citizens want to communicate with agencies through the channels they find most convenient. […]
Home Broadening The Reach & ROI of Sourcing Optimization The challenges facing global supply chains call for rapid, agile solutions, and procurement teams need to be equipped with more than just basic e-sourcing tools. Keelvar’s latest buyer’s book will help you better understand how sourcing optimization can help tackle these issues. Sourcing Optimization has […]
Home Shipping to Canada: Expand Your International Growth The secret seems to be out. A growing number of businesses are choosing to start shipping to Canada and expand their international growth. Some businesses are looking to expand to Canada to take advantage of the country’s many strengths and attributes. For us at Purolator, a proudly-Canadian […]
Home Your Stairway to BCDR Heaven Did you know that an organization falls victim to ransomware approximately every 11 seconds? A single successful ransomware attack on your organization is enough to turn your world upside down. With ransomware attacks growing in number and sophistication, it’s no longer a matter of “if” but “when” it […]
Home Backup and DRAAS IT Buyer’s Guide In today’s threat landscape, data loss prevention and reducing the severity of incidents such as cyberattacks is paramount. You should look for a solution with the resilience to protect your digital assets with absolutely zero downtime. Today’s environments are heavily fragmented. That combined with global, dispersed workforces makes […]
Home A Beginner’s Guide to Ransomware – What IT Pros Need to Know Ransomware is a form of malware that encrypts a victim’s data, rendering files, applications or entire machines unusable. The malware programming community continues to look for new targets. It’s often a matter of opportunity. Organizations that have recently digitized operations, such as […]
Home Five Ways Self-Driving Forklifts Can Provide a Competitive Edge Distribution, warehousing, and manufacturing operations have permanently changed over the last 2 years. Managing risk and maintaining assurance of both supply and the continuity of profitable operations have become more vital and complex in a world where nothing is certain. Labor concerns create a major […]
Home How to Mitigate Risk in Your Supply Chain U.S. companies face millions of dollars in penalties and public-relations nightmares when government agencies discover supply chain compliance violations. A proactive supply chain management approach can help avoid reputational and financial loss by planning ahead for disruptions rather than reacting when they occur. Automating processes […]
Home Understanding Healthcare Supply Chain Management Health systems, hospitals and other patient care sites require a broad array of supplies to perform diagnosis and treatment, from masks and gloves to catheters and implants. The “healthcare supply chain” refers to the stakeholders, systems and processes required for the flow of products from the manufacturer through to […]
